Call recording is now a business imperative, as more companies focus on telephone contact while demands to cut costs and boost productivity increase.
- Call recording improves communications and verifies beyond question all reported and archived call records.
- Customer service can be monitored and improved.
- Staff training is enhanced.
- Disputes are defused and threats of litigation neutralised.
- Companies are able to accurately record, manage and archive all incoming and outgoing calls.
- Prove accurate advice was given.
- Protect staff from abuse.
Now modern, cost-effective telephone recording software and hardware and the associated advantages are within easy reach – whatever the size and nature of your organisation.
Can your business afford to be without a call recording solution that’s cost-effective, fit-for-purpose and delivers tangible, measurable benefits?
Talk to Connaught: your first-choice call recording partner.
Connaught, know inside out the products, the technology and the ways in which telephone recording equipment can benefit your organisation.
- We install and support the UK’s most comprehensive range of call recording equipment – from one-line recorders to thousands across multiple sites.
- 100% precise call matching.
- Computer telephony integration (CTI) links your telephone system with servers and databases.
- Application programming interface (API) allows programmers to integrate with our products.
- Fully scalable and cost effective – as you grow, our solutions can grow with you.
- One click email of recordings from the play back screens.
- Multiple and extensive search criteria to find a call.
- Copies of recordings can be exported as WAV files.