Call Queuing

Young Woman With Receptionist At Dentist's OfficeDo You Need Some Help Managing Your Incoming Calls?

Do your patients complain about having to wait too long for someone to answer the phone or constantly getting the engaged tone?

Do your receptionists get distracted by multiple phones ringing at the same time when there’s not enough staff to answer them?

An intelligent Call Queuing System will solve all of these problems in one go!  Calls to the surgery will be automatically put into a queue, with the caller being constantly updated as to the status of their call.

Calls are then answered fairly in turn by your reception staff and patients don’t need to keep re-dialling.

Connaught have both traditional and IP based telephone systems, many of which come with intelligent call queuing as standard.

To look at improving patient access to your surgery, please email us now or call 0800 652 7681