Call Reporting

Manage Costs, Staffing Levels and Patient Service with Call Management from Connaught

Call Management SoftwareIf you’re looking to improve patient access at your surgery, you’ll need the right tools in place to see where you’re starting from so that you can manage improvements.

Connaught’s Call Management Software provides unsurpassed accuracy and functionality in call history and reporting. It connects directly to your phone system and records and categorises each event for every call.

Call Management can help you to improve your surgery operations and enable you to manage your inbound and outbound calls.

  • Verify call costs, even if you use multiple carriers
  • Calculate call handling capacity and traffic flows
  • Manage staffing levels to meet fluctuations in call numbers
  • Create concise billing information
  • Create automated or on-demand reports in standardised Excel, Word, HTML and email formats.
  • Works on any phone system.

Please email us now or call 0800 652 7681 to find out more about monitoring your costs and improving service to your patients.