Customer Feedback

“I just wanted to say thank you for sending Jim out to sort out our phone system yesterday. He worked really hard to install our new equipment and sort out the problems we have had, not leaving until he had sorted it all out, even though that meant he would not get home until quite late. He was really patient with us, explaining how the system will work and showing us how to use it.” 
-SG, Medical Centre, Whaley Bridge.

“I don’t feel that I thanked Stan enough for his help last Friday and hope you will pass on my sincere thanks to him – he was superb.”
– SP, Medical Centre, Wolverhampton.

“I would like to say a big thank you to Nigel, James and Rosie for the smooth running of our new telephone installation carried out last week.  What a wonderful team!”
– KT, Medical Centre, Birmingham

“Can you also pass on my thanks to all involved in the change over for the excellent service we have received.”
– SB, Surgery, Birmingham.

“I just wanted to write and convey our thanks to all your team who worked here last week to get us transferred over to our new Avaya Phone system.  I have to confess to a sleepless night on Monday, dreading what Tuesday would bring!  However I shouldn’t have worried because Jim, Stan and Alex all did a fantastic job, keeping us informed of progress throughout the day, causing minimal disruption and leaving us phoneless for only a very short time – thank you to them all.  The following day Jim returned to site to just run through a few things with me, and Alison the trainer was here too – the staff all found her to be most helpful and willing to deal with queries and allay their fears too.  All in all it was a very pain free experience – thank you to you all.”
– HR, Surgery, Worcester.

“Stan is great – he just gets on with it.  Thanks for all your help – you’ve been brilliant very efficient and kept me in the loop throughout.”
– JS, Medical Centre, Birmingham.

“Excellent, couldn’t have been a smoother transition, chaps were courteous, helpful and I highly recommend Connaught!”
– DW, Medical Centre, Worcestershire.

“Some feedback for you on the service from Connaught to date: Sales – straightforward and non fussy, Install – both Nigel and Alex are a credit to your company, Training – Alison is an excellent trainer clear, precise and gave some useful advice.”
– SB, Health Centre, Bedford

“Efficient painless service delivered on time as stated.  Would recommend to others.  Very pleased with both telephone and CCTV systems.”
– JD, Health Centre, Birmingham.

“I would have no hesitation in recommending Connaught to anyone.  I have been extremely impressed with the service the practice has been given.”
– SS, Medical Practice, Birmingham.

“I wanted to drop you a line to say what an excellent job your engineers Jim, Alex and Joshua carried out whilst at our site.  There were a few hiccups as with all jobs which they dealt with effectively and they were professional throughout, sometimes working in difficult circumstances and under pressure in a very busy surgery.  Several of my staff also commented about their professionalism and that they kept disruption down to a bear minimum for both staff and patients.”
– AB, Medical Centre, Birmingham.

“We were worried about the changeover but needn’t have bothered, it was carried out with the minimium of fuss and in a very short space of time – a seamless transition.  Personal thanks to installations team and trainer on site.” 
– JP, Medical Practice, Birmingham.

“Delighted with the prompt and excellent service from Connaught creating a new system to meet our needs.  I have already passed on my recommendations to others – prompt service, minimal disruption on installation and Alan the engineer was extremely helpful.” 
– SH, Medical Centre, Birmingham.

“Very professional service by sales and technical team.  All of our problems have been resolved.”
– NB, Medical Practice, Daventry.

“I would also like to say that we have found Jim to be a star, he has definitely gone above and beyond with his help for us and we are really pleased that he was assigned to install our system.  Lots of the staff have mentioned to me how good and helpful he has been.  The engineers are definitely one of the reasons we stayed with Connaught and we haven’t been disappointed.”
– SB, Health Centre, Leicestershire.

To find out how we can help your practice to improve patient access, please read the other sections in or Medical Area and Contact Us today for more information.