The major benefits of a cloud phone system

A cloud phone system is something which eventually all businesses will have, with BT aiming to stop its use of traditional telephone lines entirely by 2025.

This is nothing to worry about, because chances are you are already using the cloud for other things without realising it. Google Drive, Microsoft Office 365 and Dropbox are all examples of cloud-based applications which have been commonplace within businesses for some time now.

Cloud phone systems are benefit-rich and designed to make your working day easier, more efficient and even more profitable.

Here are some of the major benefits:

The ‘cloud’ is just a software or service that is run on the internet, rather than equipment housed in your building. Emails, documents, images and videos which live in the cloud are available to view, edit and download on any device with an internet connection, which means colleagues with secure access to your system have access to them anywhere, anytime.

Never missing a call, email or conference call help your team to perform in a profitable and professional fashion, no matter now busy their diaries, or how remote they work.

Free-up IT management resources
With a cloud phone system, you will have all the functionality of a regular phone system, plus a lot more, but it will all be managed by the cloud service provider, which means small businesses can use their limited IT resources elsewhere. All maintenance and troubleshooting will be handled by the provider quickly and effectively, which means you won’t be reliant on an onsite or external IT technician.

With the ability to add or remove lines in a matter of seconds, you only ever pay for what you need. Scaling your phone system up or down in line with your business growth and objectives is cost effective and fast.

With a cloud phone system, you will not have to wait for an over-subscribed IT department to set up new lines, meaning new employees will be able to communicate and access data and documents, allowing them to hit the ground running.

Power outages and digital glitches can have a negative impact on the running of a business, but cloud phone systems have a triple layer of redundancy at the network, infrastructure and application layer, which means there is no single point of failure. Keeping your team online, communicating and working efficiently at all times.

Software upgrades are pushed out seamlessly and you can work safe in the knowledge that you will always be working on the latest, most up-to-date, version. Fraud checks happen continuously without affecting your business and should anything suspicious be detected, the system will automatically lockdown and issue an automated notification so that the problem can be resolved quickly.

Cost efficiency
The cost of communicating through a cloud phone system is cheaper than a conventional phone system alternative. Not only that, but the business efficiencies it delivers directly translate into profit too. If that’s not enough, many businesses find that they can afford their cloud phone system as an OPEX expense rather than a CAPEX cost because there is no substantial upfront investment into hardware.

Additional functionality
Cloud telephone systems offer functionality above and beyond that which is capable using traditional telephone lines. Digitally enabled communications allow for easy access conference calling, a range of call forwarding options and even the chance to have voicemails automatically dictated and sent to you as a text or email.

If your business is ready to explore how cloud phone systems could benefit you in more detail, call our dedicated team today on 0800 652 7681.