Experience smarter telephony with Xelion
Modernise the way your organisation communicates with Xelion, the powerful cloud-based phone system that streamlines and strengthens your connectivity. Whether your teams are on site or working remotely, Xelion ensures seamless communication without the burden of outdated hardware.
Reliable and packed with functionality, all features come included as standard. There are no hidden costs and no compromises – one straightforward licence gives every user access to the full system.
From call handling and reporting to device flexibility and Microsoft 365 integration, Xelion gives you everything you need to stay connected and in control, all in one intuitive platform.
One licence, all features, no bolt-ons
Call handling that works
With free calls included as standard, you can reduce costs across your organisation. Calls can be routed and scheduled to reach the right person at the right time, whether during working hours or out of hours. The system supports call queuing with position announcements, giving callers clear updates and improving their overall experience.
Personalised voicemail with a voicemail-to-email function ensures messages are captured and shared quickly, so nothing gets missed. You can also upload on-hold messages to keep callers informed and engaged while they wait.
Smart monitoring and reporting
It’s easy to stay in control of your communications with built-in call recording and automated reporting. Calls can be recorded for safeguarding, training or quality assurance, and reports can be generated daily, weekly or monthly to suit your needs.
You can also monitor calls across multiple devices to support staff development and ensure compliance across your organisation.
Built for modern working
Give your staff the freedom to work from anywhere with access across unlimited devices, including handsets, softphones and mobile apps. Xelion integrates seamlessly with Microsoft 365 and Teams, allowing you to sync calendars, access contacts and make calls.
The intuitive softphone and mobile app make it easy for remote or mobile staff to stay connected, while the presence feature gives instant visibility of colleague availability.
Cloud-based simplicity
With everything hosted in the cloud, Xelion gives your teams the freedom to collaborate from anywhere, whether they’re in the office or working remotely. There’s no need for bulky hardware, which keeps maintenance straightforward. You can hold, transfer, conference, message and record from any device on your network.
It’s all about flexibility without the complexity.
Discover the benefits
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Easier Remote Working
Support flexible working by allowing staff to make and receive calls from anywhere, using mobile or desktop devices.
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Improved Caller Experience
Reduce frustration during high call volumes with in-queue announcements that keep callers informed and direct them to alternative resources.
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Reduced Costs
Cut down on expensive call backs and rising charges with free calls included as standard.
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Clearer Reporting
Access call recordings and automated reports to improve performance, compliance and communication quality.
Explore our other services
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Telephone Services
Modernise your phone system using cloud-based telephony that works wherever your team does, with all features included as standard.
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Connectivity & Broadband
We provide broadband that’s fast, dependable, and designed around your premises - keeping you connected without compromise.
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CCTV Systems
Safeguard your property with high-definition cameras and discreet monitoring, engineered for round-the-clock protection and easy remote access.
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Door Access Control
Manage who comes and goes with simple, scalable access systems, all installed by our in-house engineers and backed by Paxton Gold expertise.
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Safeguarding
Protect your people and premises with integrated solutions that combine CCTV, access control, vape detection, and lockdown systems.
Frequently asked questions
We offer contracts from 1 to 7 years. Most of our clients choose a five-year term which provides the best return on investment.
Yes, we offer unlimited UK local, national and mobile calling.
Minimal, allow a minute or so to be without service. During this time, we can divert your calls to another location.
Yes, we can migrate your existing telephone numbers, including direct dial and freephone, to our platform.
Our platform works with most telephones, so you can usually keep your existing IP handsets - as long as they’re not proprietary models (like Avaya, Panasonic, or Samsung) or locked to a specific service (such as Gamma Horizon or Wildix).
No. We will be happy to make any necessary adjustments to your system. Simply call or email our support desk.
Our system operates on any cat5e or cat6e network. You will need a dedicated outlet or computer network point available. If you have the traditional copper infrastructure, we will be happy to provide you with the cost to update it.
Yes, we offer both iOS and Android apps.
Prices vary based on your usage, type of handset and available infrastructure.
We offer an inclusive licence with all features included.
No, all our users receive up to 1GB of storage.
Xelion operates on app-based software.
You can call our support desk at any time or view our website to access our library of help videos. Feel free to book a one-to-one web session with one of our technical team to get the most out of your system
