How To Make A Call (iOS)
How To Make A Call And Transfer (iOS)
How Do I Add A Contact To My Favourites (iOS)
How Do I Stop My Mobile Ringing When I'm Not Working (iOS)
How To Customise Your Xelion Softphone Layout
How To Play A Call Recording And Download To Your PC
How To Transfer A Call (Xelion Softphone)
How To Change Your Status (Xelion Softphone)
How To Enable And Disable Twinning On The Xelion Softphone
How To Set Up A Hotkey For Click To Dial (Xelion Softphone)
How To Configure Your Call Flow for Redirection, Missed Calls, and Voicemail (Xelion Softphone)
How To Add And Delete Favourites On The Xelion Softphone
Telephone Services
We offer contracts from 1 to 7 years. Most of our clients choose a five-year term which provides the best return on investment.
Yes, we offer unlimited UK local, national and mobile calling.
Minimal, allow a minute or so to be without service. During this time, we can divert your calls to another location.
Yes, we can migrate your existing telephone numbers, including direct dial and freephone, to our platform.
Our platform works with most telephones, so you can usually keep your existing IP handsets - as long as they’re not proprietary models (like Avaya, Panasonic, or Samsung) or locked to a specific service (such as Gamma Horizon or Wildix).
No. We will be happy to make any necessary adjustments to your system. Simply call or email our support desk.
Our system operates on any cat5e or cat6e network. You will need a dedicated outlet or computer network point available. If you have the traditional copper infrastructure, we will be happy to provide you with the cost to update it.
Yes, we offer both iOS and Android apps.
Prices vary based on your usage, type of handset and available infrastructure.
We offer an inclusive licence with all features included.
No, all our users receive up to 1GB of storage.
Xelion operates on app-based software.
You can call our support desk at any time or view our website to access our library of help videos. Feel free to book a one-to-one web session with one of our technical team to get the most out of your system
Connectivity & Broadband
- ADSL – ADSL broadband uses existing phone lines to connect you to the internet. So you get a reliable connection that’s easy to install and cost effective.
- Fibre to the Cabinet (FTTC) - This fibre optic connection uses a blend of copper and fibre optic cables. So you get the speed you need without the expensive install.
- Fibre to the Premises (FTTP) - Using only fibre optic cables, FTTP uses pulses of light to transmit data. Moving at the speed of light means you get a consistently faster and reliable connection. So you can scale, fast.
- SOGEA - SOGEA broadband is delivered over the ethernet, which means you don’t need a phoneline. So you pay less.
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Leased Lines - Your own direct connection to the internet. It’s fast and super secure. So you never have to worry about an unstable connection. Speed up and keep costs down.
Not always. Older broadband types like ADSL and FTTC require a traditional phone line as they use copper wiring. However, newer technologies such as SOGEA and Full Fibre (FTTP) operate independently of a phone line - meaning no line rental, fewer cables, and a simpler setup.
Faster download and upload speeds, improved reliability and connections, and better performance for multiple devices and users.
Not always. Up-front costs - such as activation, installation, or equipment fees—can vary depending on your chosen contract length and package. In many cases, we’re able to get you set up quickly without any initial outlay, making it easier to get started. We’ll tailor a solution that fits both your requirements and your budget, with transparent pricing and packages.
Installation times vary depending on the type of broadband and whether additional infrastructure is needed. Standard connections like ADSL or FTTC typically take 5–10 working days. Full fibre (FTTP) or leased lines may take longer if additional cabling is needed. Our provisioning department will keep you updated every step of the way.
Wi-Fi uses radio frequency and signals to transmit information wirelessly between two devices – the key difference being ‘wireless’. Broadband can be accessed wirelessly by means of Wi-Fi, which has paved the way for modern broadband internet.
We understand that one size doesn’t fit all, so we offer flexible contract options to suit your needs. Whether you’re looking for a short-term solution or a longer-term commitment, we’ve got you covered with:
- Rolling monthly contracts
- 12, 24, or 36-month options
We’ll work with you to find the best fit based on your setup, goals, and budget—no pressure, just honest advice.
Broadband speeds can be impacted by all sorts of things: the distance from exchange, your wiring quality and how many joints it has, the faceplate, your router quality and even the time of day. You’ll likely get faster speed in the middle of the night than day because there’s less people competing for bandwidth – much like a traffic congested highway.
Different providers offer different broadband services, so it’s important to do your research for what’s available in your area. The condition of your PC, router or other electronic device can also largely impact your connectivity – consider if it’s time to get a replacement.
A leased line is a dedicated, high-speed connection between your premises and the local exchange - unlike standard broadband, you don’t share bandwidth with other users.
This means your connection won’t be as congested, enabling optimised upload and download speeds. This is particularly helpful for businesses who require a lot of bandwidth (high traffic) in their broadband connection.
Yes, in most cases you can keep your existing phone number. Just let us know during the sign-up process and we’ll arrange the transfer for you. This is especially important if you rely on that number for business or personal calls.
Full Fibre (FTTP) is being rolled out rapidly across the UK, but availability does vary by location. The best way to find out if your property is eligible is to get in touch with us directly.
We can check availability in your area and offer a tailored quote based on what’s currently possible — or what’s coming soon. Even if it’s not yet live in your area, we’ll keep you informed and help plan the best solution in the meantime.
