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How to
Videos

Technology and software in telecommunications are constantly changing, so we want to make sure you have access to support when you need it. Whether you need help with handsets, softphones or management information, we’re here for you.

Here are some how-to videos to help you get the most out of your systems or refresh your teams on that ever-increasing functionality.


Connection Support

Xelion 8 Mobile App




How to add
favourites on
the Xelion Mobile App (Android) 





How to add
favourites on
the Xelion Mobile App
(IOS) 





How to Video
For The Presence Feature
(Android)






How to Video
For The
Presence Feature
(IOS) 





How To Search For
A Contact and Options Available
(Android)





How To Search For
A Contact and Options Available
(IOS)





How To Log
on to the
Xelion 8 App (IOS)






How To Log
on to the
Xelion 8 App
(Android)





How To Make a Call, Put a Call on Hold and Transfer a Call
(Android)





How To Make a Call, Put a Call on Hold, and Transfer a Call
(IOS)





How To Guide for Active Phone
Settings
(Android)





How To Guide
for Active
Phone Setting
(IOS)





How to change
your Call Flow
settings
(Android) 





How to Change
your Call Flow
Settings
(IOS) 





How to View
your Call Stats
and Wallboard
(Android)





How to View
your Call Stats
and Wallboard
(IOS)





How to Change
your Call Settings
and Customise your
Screen
(Android)  





How to Change
your Call Settings
and Customise your
Screen
(IOS)  





How to View
your Active Call
Setting
(Android)





How to View
your Active Call
Setting
(IOS)





How to Change
your profile
picture and status
(Android)


Xelion 8 Softphone




How to
view
wallboards






How to add a
contact to the directory
via the softphone






How to
login to the
Xelion softphone






How to
change a
voicemail message






How to
make a conference
call on Xelion






How to download
and install the
Xelion
softphone





How to
Listen and download
a call recording
on Xelion





How to personalise your layout
on the Xelion
Softphone





How to
use the Instant Chat
Feature on
Xelion Softphone


Xelion Classic




How to
login to the
Xelion softphone






How to
access personal
recordings






How to
listen in
on a call






How to
make a
conference call






How to
place a call
on hold






How to
transfer
a call






How to
view a
wallboard






How to
install mobile
app on IOS



Xelion Admin Tool




How to
add a user
to a group






How to
edit a
pickup group






How to
change
a name






How to
set up a
wall board






How to
hide
caller ID






How to
login to the Xelion
Admin Tool






How to
setup training/bank
holiday dates






How to
change dialler
strategy






How to
listen to
call recordings



Handsets